Statement of Purpose

Residents' Rights
We place the rights of residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our residents to exercise their rights to the full.

Privacy
We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a resident's ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our service users in the following ways.

Dignity
Disabilities quickly undermine dignity, so we try to preserve respect for our service users' intrinsic value in the following ways.

Independence
We are aware that our service users have given up a good deal of their independence in entering a group living situation. We regard it as all the more important to foster our service users' remaining opportunities to think and act without reference to another person in the following ways.

Security
We aim to provide an environment and structure of support, which responds to the need for security in the following ways.

Civil rights
Having disabilities and residing in a home can all act to deprive our service users of their rights as citizens. We, therefore, work to maintain our service users' place in society as fully participating and benefiting citizens in the following ways.

Choice
We aim to help service users exercise the opportunity to select from a range of options in all aspects of their lives in the following ways.

Fulfilment
We want to help our service users to realise personal aspirations and abilities in all aspects of their lives.We seek to assist this in the following ways.

Quality Care
We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide.

Choice of home
We recognise that every prospective resident should have the opportunity to choose a home, which suits their needs and abilities. To facilitate that choice and to ensure that our residents know precisely what services we offer, we will do the following.

Personal and health care
We draw on expert professional guidelines for the services the home provides. In pursuit of the best possible care we will do the following.

Lifestyle
It is clear that service users may need care and help in a range of aspects of their lives.

To respond to the variety of needs and wishes of service users, we will do the following.

Concerns, complaints and protection
Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the home. To tackle such problems we will do the following.

The environment
The physical environment of the home is designed for residents' convenience and comfort. In particular, we will do the following.

Staffing
We are aware that the home's staff will always play a very important role in residents' welfare. To maximise this contribution, we will do the following.

Management and Administration
We know that the leadership of the Home is critical to all its operations. To provide leadership of the quality required we will do the following

The Underpinning Elements
A series of themes both cut across and underpin the aims we have relating to the rights of residents and quality care.

Focus on service users
We want everything we do in the home to be driven by the needs, abilities and aspirations of our residents.We recognise this focus can slip and we will remain vigilant to ensure that the facilities, resources, policies, activities and services of the home remain resident-led.

Fitness for purpose
We are committed to achieving our stated aims and objectives and we welcome the scrutiny of our service users and their representatives.

Comprehensiveness
We aim to provide a total range of care, in collaboration with all appropriate agencies, to meet the overall personal and health care needs and preferences of our residents.

Meeting assessed needs
The care we provide is based on the thorough assessment of needs and the systematic and continuous planning of care for each resident.

Quality services
We are aiming for a progressive improvement in the standards of training at all levels of our staff and management.

Facilities and services of the home

The home's management
The person officially registered as carrying on the business of the home is Mrs Zoe Hutchins B.A. Director, Amberley Health Care Ltd, 10 years experience as owner manager of Childrenĺ─˘s Day Nursery, and 11 years experience in the management and administration of residential care for the elderly.
The person officially registered as the home manager, is Mrs Elizabeth Fellows with twelve years experience in the care industry and 30 years in senior management posts, including latterly 12 years as a Company Director.

The home's staff
The home's total staff establishment is 23 of whom 16 have duties involving direct care for service users. Eleven care staff have NVQ 2. Six care staff have NVQ level 3.One senior carer has NVQ level 4.The cooks plus eight care staff have the Food Hygiene certificate. Both Cooks have completed NVQ 2 in their given work. Also we employ a full time Activities Organiser and full time Maintenance person. All staff inclusively, annually attend training in, fire prevention, moving and handling, infection control, health and safety, safeguarding of vulnerable adults and first aid.

The organisational structure of the home
Four senior care staff report directly to the manager.They have responsibility for the day to day running of the shift and work in liaison with the manger who is available for advice and support.A senior carer is available on-call to night staff.There is also support available from the manager or proprietor if required.In the managers absence a senior carer acts up and reports directly to the proprietor.
Staff shifts are, 8 a.m. to 2 p.m.2.p.m. to 9 p.m.and9.p.m. to 8 a.m.All staff take regular breaks during these times.They are also provided with a uniform and meals on duty.During the night staff are working all night and available to all residents.
Staff recruitment is by advertisement and selection.Applicants are chosen on best ability for the job and on a trial basis of four weeks. During this time residents views are sought on the applicant and their views are reflected in the acceptance or not of the candidate.

All existing and new staff are subject to a Criminal Records Bureau check also a Safeguarding Vulnerable Adults check list and the acquisition of references.All current staff have a criminal records bureau and S.O.V.A. check and two references.These are routine procedures.

Staff training is ongoing as indicated above, but if any staff express an interest in a specific course relevant to their area of work the request is given serious consideration.

Meetings are held between the manager and staff. They are documented and agreed changes and developments are implemented.There are also meetings between residents and the manager, these are also documented and changes and developments are actioned.

Service users accommodation
The home provides care and accommodation for elderly residents
The range of needs met

The home aims to provide a service for elderly active individuals who can participate in their care needs.

Admissions
Residents have their needs thoroughly assessed before entering the home; this is intended to provide each service user with the best possible information on which to make an informed choice about their future.

For potential residents who are already in touch with a social service or social work department, the initial assessment will be undertaken as part of the care management process, but we also need to assure ourselves and the service user that this particular home is suitable for them.

For potential residents who approach the home direct, appropriately trained staff will make a full assessment of need calling, with the service user's permission, on specialist advice and reports as necessary.

The assessment will cover the range of health and social needs set out in Department of Health guidance. All information will be treated confidentially. The assessment process helps the home's staff to be sure that the home can meet a potential resident's requirements and to make an initial plan of the care we will provide.

We will provide prospective residents with as much information as possible about the home to help them make a decision about whether or not they want to live here. We offer the opportunity for a prospective resident to visit the home, join current residents for a meal, there is no charge for this. We are happy for a prospective resident to involve their friends, family or other representatives in seeing the home and the care and facilities we can provide before making the final decision about admission.

If we feel the home is not suitable for a particular person we will try to give advice on how to look for help elsewhere.

Social activities, hobbies and leisure interests
We try to make it possible for our residents to live their lives as fully as possible. In particular, we do the following.See attached activities list.

1.We aim as part of the assessment process to encourage potential residents to share with us as much information as possible about their social, cultural and leisure interests, as a basis for helping them during their period of residence in the home.

2.We try to help residents to continue to enjoy as wide a range of individual and group activities and interests as possible both inside and outside the home, to carry on with existing hobbies, pursuits and relationships, and to explore new avenues and experiences. All residents are entitled to use the dining room, the communal lounges, other sitting and circulating areas, and the grounds of the home, but those who wish to may remain in their own rooms whenever they like. Residents are encouraged to personalise their own rooms with small items of furniture and other possessions, and we try to follow individual preferences in matters of decoration and furnishings.

3.We have regular organised social activities such as keep-fit, parties, outings, entertainers, and events involving other organisations or volunteers, and specialist facilities. See the attached list.We hope that friendships among residents will develop and that residents will enjoy being part of a community, but there is no compulsion on a resident to join in any of the communal social activities.

4.The home's facilities include a library, sun lounge, dinning room, sitting room, quiet area, patio garden area with chairs tables and sun umbrellas.

5.To assist with the home's social programme, there are, daily newspapers, visiting public library, visiting clothes sales, visiting artist, singers, and singer organ player.

6.We recognise that food and drink play an important part in the social life of the home. We try to provide a welcoming environment in the dining room and to ensure that meals are pleasant unhurried occasions providing opportunities for social interaction as well as nourishment. As far as possible we encourage residents to choose where they sit in the dining room, and meals can be served in residents' own rooms if desired. Three full meals are provided each day, on a four weekly rota, the menu is changed at least twice a year or as requested by the residents. Residents are always offered a choice at meals we cater for special and therapeutic diets as advised by specialist staff and as agreed in each resident's care plan, and care staff are available to provide discreet, sensitive and individual help with eating and drinking for those needing it. Snacks and hot and cold drinks are available at all times. We aim to make all of the food and drink we provide attractive, appealing and appetising, and to mark special occasions and festivals.

7.We try to ensure that the home is a real part of the local community, so in principle we encourage visitors to the home. Naturally we respect the views of service users about whom they want to see or not to see.

8.We recognise that risk-taking is a vital and often enjoyable part of life and of social activity and that some residents will wish to take certain risks despite or even because of their disability. We do not aim therefore to provide a totally risk-free environment though we take care to ensure that residents are not subjected to unnecessary hazards. When a service user wishes to take part in any activity which could involve risk, we will carry out a thorough risk assessment with that individual, involving if they so desire a relative, friend or representative, and will agree and record action which will appropriately balance the factors involved. Such risk assessments will be regularly reviewed, with the participation of all parties, in the light of experience.

9.For the benefit of all residents and staff, the house is non-smoking.

10.There may be a charge associated with some social activities and services; where this applies, the details will be made clear to the service user in advance.

11.Consulting service users about the way the home operates.

We aim to give service users opportunities to participate in all aspects of life in the home. In particular, residents are regularly consulted both individually and corporately about the way the home is run. For example there are residents meetings with the manager.Residentĺ─˘s views are sought for example on menu selection, activities and staff selection.Our objective is always to make the process of managing and running the home as transparent as possible, and to ensure that the home has an open, positive and inclusive atmosphere.

Fire precautions, associated emergency procedures and safe working practices

All residents are made aware of the action to be taken in the event of a fire or other emergency, and copies of the home's fire safety policy and procedures are available on request. [The home conforms to all relevant government guidance on promoting and protecting the health, safety and welfare of service users and staff.

Arrangements for religious observances
Services users who wish to practise their religion will be given every possible help and facility. In particular we will do the following.

Relatives, friends and representatives

Concerns and complaints
The management and staff of the home aim to listen to and act on the views and concerns of service users and to encourage discussion and action on issues raised before they develop into problems and formal complaints. We therefore welcome comments and suggestions from service users and their representatives, friends and relatives. Positive comments help us to build on our successes, but we can also learn from comments which are critical. We undertake to look into all comments or complaints as quickly as possible and to provide a satisfactory response.

Anyone who feels dissatisfied with any aspect of the home should, if possible, raise the matter in the first instance with a responsible member of staff. It may be that the staff member can take immediate action to respond, and if appropriate apologise. If the complainant feels uncomfortable about raising the behaviour of a particular member of staff with the individual directly, they should approach someone more senior. Any staff member receiving a complaint about themselves or a colleague will try to sort out the matter as quickly as possible.

If anyone who is dissatisfied with any aspect of the home feels that when they raised the matter informally it was not dealt with to their satisfaction or is not comfortable with the idea of dealing with the matter on an informal basis, they should inform the manager of the home that they wish to make a formal complaint. The manager will then make arrangements to handle the complaint personally or will nominate a senior person for this task.

The person who is handling the complaint will interview the complainant and will either set down the details in writing or provide the complainant with a form for them to do so. The written record of a complaint must be signed by the complainant, who will be provided with a copy, together with a written acknowledgement that the complaint is being processed, outlining the timescale for responding. The complainant will be informed of their right at any stage to pursue the matter with the CQC and will be given details of how CQC can be contacted.
The person handling the complaint will then investigate the matter, interviewing any appropriate staff. If it is necessary to interview other service users or anyone else, the complainant's permission will be sought. Complaints will be dealt with confidentially and only those who have a need to know will be informed about the complaint or the investigation. The investigation will be completed within 28 days unless there are exceptional circumstances, which will be explained to the complainant. As soon as possible the person investigating the complaint will report back to the complainant, explaining what they have found and providing them with a written copy of their report.

The person who investigates a complaint will initiate any action which needs to be taken in response to their findings, will inform the complainant about any action, and will apologise or arrange for an apology if that is appropriate. We hope that this will satisfy the complainant and end the matter. If the complainant is satisfied, they will be asked to sign a copy of the report of the investigation and the action taken.

If a complainant is not satisfied with the investigation or the action taken, they will be informed of their right to pursue the matter with CQC.

Service user plan of care
At the time of a new resident's admission to the home, we work with the service user, and their friend, relative or representative if appropriate, to draw up a written plan of the care we will aim to provide. The plan sets out objectives for the care and how we hope to achieve those objectives, and incorporates any necessary risk assessments.

At least once a month, we review each service user's individual plan together, setting out whatever changes have occurred and need to occur in future. From time to time further assessments of elements of the service user's needs are required to ensure that the care we are providing is relevant to helping the resident achieve their full potential.

Every service user has access to their plan and is encouraged to participate as fully as possible in the care planning process.

Rooms in the home
The home has 23 bedrooms for residents, of which 19 are for single occupation. All rooms have at least 10sq m of usable space.

The rooms in the home for communal use are as seen in the attached list of room sizes.

In addition there are some areas of the home which are generally for staff use only as follows: staff room, office, kitchen and storage areas.

Review of this document
We keep this document under regular review and would welcome comments from service users and others.

Signed:Elizabeth Fellows
Date: 25.01.2012
Review Date: 20.01.2013

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